Return On Agencies

Agency Audit

Get an independent view on issues resolution and ways of working

R3’s Agency Exit Audit helps marketers resolve outstanding issues with outgoing agencies in a professional and transparent manner, while allowing marketing teams to move forward with new agency partnerships with ease. We provide an independent view on agency volume bonuses, accuracy of billing, unpaid and overdue balances, fee reconciliation and credit balances.

R3’s Approach
  • Immerse – Understanding the situation in detail through interviews and briefings with key members of the company and incumbant.
  • Define – Defining outcomes and goals, with supporting documentation.
  • Review – Audit of the documentation in the agency’s office.
  • Report – Consolidation, with clear actions, best practices and recommendations for action related to outstanding issues.

R3’s Agency Process Audit ensures optimization of ways of working within the client teams and with the agencies. We help develop and track the RASCI between the client and the different sets of agencies and review internal and external team structures to ensure integrated process. We also provide an independent assessment compared against global best practices and industry standards.

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